SERVICENOW ADMINISTRATION

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Servicenow Administration Online Training Course Content

Audience

  •  Functional, Administrators and Implementers
  •  Any Programmers
  •  Database Developers/Administrators
  •  Testing Professionals
  •  Enterprise Resource Planning Professionals
  •  Customer Relationship Management Professionals
  •  Business Intelligence Professionals
  •  Business Process Management Professionals
  •  Middleware TL consultants professionals
  •  Any degree Fresher’s
  •  HP Service managers professionals
  •  BMC Remedy professionals
  •  Computer Associates Service Desk Managers professionals
  •  IBM Smart Cloud Desk Engineers professionals
  •  ITSM/ITIL professionals
  •  Ticketing tl Professionals
  •  Business Analyst/System analyst

Introduction to Service Now

  •  What is Service Now
  •  Why and who can use Service Now
  •  Concept of cloud computing in Service Now
  •  Introduction to ITIL foundation
  •  Navigation and users
  •  Helpful portals, releases

Incident Management 

  •  Overview
  •  Incident management process
  •  Continual service improvement to incident management

Change Management 

  •  Overview
  •  Change management process (Raising, planning and Authorize)
  •  Change management workflow and change task
  •  Continual service improvement to change management

Problem Management

  •  Overview
  •  Problem management process (identify, Investigate, Resolve)
  •  Problem management workflow and problem task types
  •  Continual Service improvement to problem management
  •  Context menu

Asset and Configuration management

  •  Introduction to CI and Asset
  •  Class and category CI
  •  Model and type of assets
  •  CMDB Plug-in and CI Relationships

Knowledge Management

  •  Overview
  •  Knowledge Management Roles
  •  Application and Modules
  •  Using Knowledge
  •  Creating Knowledge
  •  Translating Knowledge
  •  Tracking and Reporting on Knowledge

SLA & SDLC

  •  Introduction to SLA,OLA and UPC
  •  SLA Workflow
  •  Service Level Agreement
  •  SDLC In Service now