SALESFORCE

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SALESFORCE Online Training Course Content

How will they get trained?

  • We will make you aware right from the basic building block
  • Acquaint you with real time case studies
  • Live examples
  • Practice assignments
  • Doubt Clearing sessions
  • Regular interaction
  • Regular Feedback
  • Personal attention

How technically and practically are we different?

  • Training from industry experts.
  • Practical real time based scenario.
  • No Cramming, total understanding of concepts.
  • Regular tracking of progress

Why is there so much Demand?

  • Salesforce is a Cloud based CRM solution
  • No 1 CRM in World
  • Most sought after due to faster time to market
  • Huge demand for Certified Professionals
  •  Easy to Learn

Detailed Course Content

We have classified the different sections in the Development, Admin and Testing.

The detailed syllabus is present at the bottom of the screen.

Development

  • SOQL & SOSL
  • Introduction to OOPS Concept
  • Developer Console
  • Apex Trigger Introduction & Implementation
  • Email To Case, Web To Case, Phone To Case
  • Apex Classes

 Advanced Development

  • Collection – List, Set, Map
  • API familiarity’
  • Batch Jobs
  • Deployment Methods – Change Sets & Eclipse
  • Best Practices
  • Web Services and Web Callouts
  • Code Bulkification
  • How to leverage PDF generation
  • Wrapper Objects
  • Apex Emails

Integration

  • Exposing Apex Methods as web services
  • REST API
  • Soap API
    1. GET
    2. POST
    3. PUT
    4. PATCH
    5. DELETE
    6. HEAD
    7. OPTIONS
  • Invoking call outs using Apex
  • Deploying Apex
  • Connected apps
  • OAUTh
  • Single Sign on Settings
  • Remote Sites
  • Workbench Usage
  • Using Rest/Soap Web Clients For Testing
  • Test Classess for Webservices
  • Using IFrames

Visual force Development

  • Introduction to Visual force (Examples)
  • Standard Controllers
  • Standard List Controllers
  • Controllers and Controller Extensions
  • Overriding Buttons, Links, and Tabs with Visual force
  • Components – Intro
  • Dynamic Visual force Bindings & Components –Intro

Testing

  • Apex Test Classes
  • Debugging
  • Checking for permissions
  • Debug & System Log – Purpose and Use

Administration

Data Validation

  • Data Quality Need Explanation
  • Validation Rules – (Purpose and examples)
  • Record Locking with Validation Rules

Workflows

  • Workflow Rules – Types
  • Field Updates & Email Alert with examples
  • Complex example of Workflow

Approval Process

  • Business process of Approvals
  • Simple Approval Process
  • Branch Approval Process

Users and Security

  • User Setup – types and licenses, Login History
  • Roles & Profiles
  • Record, Object and Field Level Security
  • Managing Users – OWDs
  • Sharing Rules
  • Groups & Queues

Organization Data

  • Email Templates
  • Outbound Messages – Purpose
  • Data Loader – Purpose and Example
  • Import Wizard Purpose

Reporting

  • Purpose of Reports
  • Tabular, Summary and Matrix Reports (Examples of each)
  • Join Reports
  • Analytic Snapshots
  • Report Type and Purpose (Example)
  • Dash board Creation and purpose, home page

Section 1 : Cloud Computing Concepts

  • Introduction
  • Evolution of Cloud Computing
  • Comparisons with other computing techniques
  • Key characteristics of cloud computing
  • Advantages/Disadvantages
  • Classification of Cloud Computing
  • Based on as a service model
  • PAAS (Platform as a service)
  • SAAS (Infrastructure as a service)
  • IAAS (Infrastructure as a service)

Based on deployment or access model

  1. Public Cloud
  2. Private Cloud
  3. Hybrid Cloud
  • Statistics of Cloud Computing and Web
  • Web 1.0 Vs Web 2.0 Vs 3.0

Section 2:  CRM Concepts

  • What is CRM?
  • Common business issues faced by companies today
  • How CRM can help?
  • What CRM brings to business?
  • Evolution of CRM
  • Business value of CRM
  • What CRM means to you as a user?
  • Customers benefiting from CRM
  • A view of available of CRM products from IT industry
  • Compare Salesforce.com CRM with other CRM products

Section 3: Salesforce.com Overview

  • Overview of products
    1. Sales Cloud and Jigsaw
    2. Service cloud and Remedyforce
    3. Chatter and Radian6
    4. Custom Force.com, Database.com, Heroku
  • Appexchange
  • Editions and Pricing

Section 4: Sales Could Concepts

  • Home Page, Tabs, Apps, Tab Home Pages, Record, Detail Page, Related lists and Sidebar
  • Understanding Leads and Opportunities
  • Adding A Lead
  • Converting A Lead
  • Adding An Account
  • Team Contacts
  • Edit An Account Record
  • Adding An Opportunity
  • Adding A Product To An Opportunity
  • Sales ID
  • Adding A Contact
  • Adding A Task
  • Creating A View
  • Connect To Microsoft Outlook
  • Send And Add An Email
  • Activity History
  • Logging A Call
  • Submitting A Case
  • Documents Tab
  • Campaigns

Section 5: Service Could Concepts

  • Create Case
  • Manage Cases
  • Researching and Resolving Cases
  • Communicating the Outcome
  • Automate case management
  • Capturing and associating cases efficiently
  • Helping customers helping themselves
  • Improving productivity

Section 6: Apex World’s First Cloud Computing Language

  • Introduction to Apex Code
  • Language Constructs
  • Invoking Apex
  • Classes, Objects and Interfaces
  • Apex Design Patterns
  • Testing Apex
  • Dynamic Apex
  • Batch Apex
  • Debugging Apex
  • Developing Apex in managed packages
  • Exposing Apex Methods as web services
  • Invoking call outs using Apex
  • Deploying Apex

Section 7: Visualforce Custom user interfaces

  • Introduction and Tools
  • Styling VF pages
  • Standard Controllers and Standard List Controllers
  • Custom Controllers and Controller Extensions
  • Advanced examples
  • Overriding buttons, links and tabs with VF
  • Using static resources and custom components
  • Dynamic VF Bindings and Components
  • Integrating e-mail with VF
  • Rendering Flows with VF
  • Templating with VF
  • Developing for Mobile Devices
  • Adding VF to force.com AppExchange App
  • Using JavaScript in VF Pages
  • Best Practices